I have banked with OHCU for over 15 years specific...

I have banked with OHCU for over 15 years specifically the Greenbrier Branch. When I opened my account they had me add a beneficiary to the account and it came with a policy for $2,000. My husband named me his beneficiary as I did him when opening our account. Upon his passing they knew nothing of the beneficiary or the insurance policy and allowed another family member to close his account. When my grandfather passed away same thing the person he had requested to be as his beneficiary disappeared off his account and another family member closed the account. In my opinion it is who reaches the bank first seems to be the ones to settle the account and not the one that the account holder had appointed. We were in office when opening all said accounts and know who was appointed to all accounts in this review. Recently my father passed and had an account with OHCU. The process was nothing but a headache when we were trying to close his account. We spoke with countless people, were given the run around repeatedly, and were told that someone else was on the account and needed to call in. When the said person called in they said they didn't see their name but the initial caller needed to call in as they were the one on the account. We repeated this for 2 weeks. DO NOT open an account here and if you have a current account call and verify if and who your beneficiaries are and the insurance policy upon opening your account. We have called the insurance policy company with the provided information that was mailed to us when the account was opened and they cannot find his account. DO NOT purchase life insurance through them or their vendors.