Milo Jones

Review of Raffles City Hotels (Swissotel...

This is NOT a high-quality hotel! For two nights r...

This is NOT a high-quality hotel! For two nights running, I was woken up by construction noise (loud drilling that went on for at least half an hour). When I called about it, the Front Desk assured me that this was "Outside of the hotel, and thus beyond their direct control, but they were trying to stop it". That seems odd, because I could feel the floor vibrate from it at 1 AM, and when I opened the window to see if it was outside, I could not hear it. There was also a letter in my room saying work was taking place in the hotel, but only between 8 AM and 6 PM. Therefore, I doubt it was from outside. In any case, lots of lost sleep.

In addition, breakfast was a complete zoo, including a queue to enter, a school-gym-like atmosphere and substandard service (day one: newspaper offered by person seating me, but then never brought; day two, coffee was offered by person seating me, but then not brought!).

Meanwhile, I took advantage of the complementary show shine, only to have the shoes given for shining delivered late the following day (I was asked what time I needed them at drop off, and they came almost half an hour late).

Attention to detail in cleaning the room was also lacking: coffee was replaced when used, but creamer was not replaced.

After all this, I spoke to the manager when I checked out. No refund was offered, just an "upgrade" on my return. Why would I EVER return?

Singapore has MUCH better hotels for the same price! AVOID.