After dealing with the manager on the delivery of ...

After dealing with the manager on the delivery of our couch, we did get it a week after promised. I could live with that. However, I have had the couch for 1 1/2 months and it is in a room that is slightly used. I purchased the material that was on the display and was told that the material holds up well and I would have not worries. Well, below I have posted pictures of the seat cushions below which are shedding and pilling. Called Darvin and was told that this is normal and I can shave my couch and it how the material wears. I really do not have time to shave my couch on a regular basis nor do I have the time or desire to do this after paying the amount of money that I did. If this is how the material wears, it should look like this in the showroom (which it does not) and we should have been made aware of it at the time of purchase especially when I asked several times how the material holds up. So the in home service agent advised that I purchase a machine to shave the pilling off. Try doing it three times and maybe it will stop. That was their solution. Can you imagine what this couch will look like after a year if this is what is happening after 1 month? This is unacceptable and am waiting for my call back from a in home service representative and a manager. If I was not persistent they would have blew me off as if I haven't purchased any other furniture in my whole 58 years. Shame on Darvin for making their problem my problem. I will not accept this and will take this as far as I have to until Darvin does the right thing.