Vijayakumar Krishnaswamy

Review of Paramus Honda

Unacceptable Service by a Sales Manager Mr. Chong ...

Unacceptable Service by a Sales Manager Mr. Chong Lee at Paramus Honda Route 4 of New Jersey. My family went in to lease a Honda Pilot 2020 edition. Mr. Aswandy Arias - a Gentleman was the Sales Rep. He gave us a test drive.

At the outset I told them that I am a Honda car owner and have 2 Honda's. In fact, I had bought my first Honda from them.

3 down payment options were given. We selected the Maximum of $2500 shown on the sheet provided. The monthly payment came to like 600 plus dollars. We said it was very high. He brought in Mr. Chong Lee, a Sales Manager. After talking to him he said he can do $400 per month. I asked for $350. All my family members were given the impression that the Sales Manager would do it. Even Mr. Aswandy said to me the next day he called me that he was also under the impression that Mr. Chong Lee agreed to our $350 per month Lease Payment request. After asking more questions about the car 20 minutes later, Chong Lee said that he did not say he would do the deal at that price of $350. Things escalated. We got up and left and we are glad.

My question is : obviously any Customer wants to pay less money whether they lease or buy the car. Mr. Chong Lee could have said something like, I cannot do $350 but I can do say 385 or so. Start negotiating with the customer. That is the Manager's job. He was stuck at $400 and would not even give me another quote. He said there is no deal here.

I wish to point out that their own website even had a deal for the same SUV for$329 per month payment. Mr.Chong Lee or Mr. Aswandy did not even mention this deal to us. The reason given by Mr.Aswandy the next day when he called me to give him a second chance was that the monthly payment was higher - something like 3179 or so. My defense is I was shown only 3 options with $2500 being the maximum down payment for the lease. Had they mentioned a higher down payment amount for the $329 deal, I would have probably taken it. They are the one's who are selling the SUV. They have to tell us all possible deals or down payments they have to offer a customer. They did not.

I also told them that I was also going to surrender my 2007 Honda Odyssey to them and buy the Honda Pilot 2020 Model. They could have made money there too. But Mr.Chong Lee was rigid and was not interested to make a deal. I guess the time was around 7:30 PM on Sunday evening and that could be one of the reasons as he probably needed to go home. We were in the showroom by around 6:00 PM.

They have lost a valuable a Honda customer. I will never go back to them. Mr.Chong Lee even had the audacity to say there are 20 other dealers that I can go to. He also told me that he sells 800 cars a month and he knows the price to offer. This is how a loyal Honda owner is treated at this location.

As Mr. Chong Lee suggested, everyone reading this article probably need to go to the 20 other dealers. I am sure that the the other dealers do not have employee like this.

Mr.Aswandy is on commission more than Chong Lee. Poor Mr. Aswandy lost out. I am sorry for him. DCH Paramus Honda need to re-train their Sales force / Managers. Many people like me who were treated like this simply do not say or post anything in social media. God knows how much business was lost by Mr.Chong Lee for Paramus Honda.

My Son really liked a Civic and we were talking to ourselves that if the deal went through we can do the Civic as well. But that was not to be.
I would have 100 percent given them my business that day.

DCH stands for DELIVERING CUSTOMER HAPPINESS. I do not see it or feel it at Rt.4 Paramus Honda of New Jersey. They have lost a customer for life and I will mention it to all my friends and groups in Social Media.