I would rate this lower if given the option.

I would rate this lower if given the option.

The hotel was extremely clean and well maintained. The overall ambiance was well decorated and located in a nice area. However, the pool staff was very rude and stated that "we did not belong," "they need to keep bad people out of the hotel" and implied that I was a local and did not have capability to afford such a "luxury" hotel. This was not only disheartening but it continued throughout the my four day stay. After providing my ID, room key and proof of stay, the pool staff continued to downgrade and belittle me. I alerted the front desk supervisor who informed me that the pool staff was "contract employees" and he repeatedly apologized for my experience. He even granted a $150 credit for our troubles. However, this continued and by the end of my stay, the $150 wasn't merely enough to make up for the horrible customer service I experienced nor lack of responsibility from La Concha. The contract employees keep a list of all guest at the hotel and when approached, you are to tell them your last name and room number. However, the list was NEVER updated during the duration of my stay.

We left the hotel on 5/1, and 3 days later I received an alert on my credit statement informing me that La Concha has now overcharged me by double the room amount. I have called regarding this and every time I am given the same response, "we're sorry but our computers are down, please call back."

I would highly recommend caution before staying at this resort. I typically frequent the Ritz and or Hilton but after hearing reviews from La Concha I decided to try this resort. This was a MISTAKE!