B Aissaoui

Review of Piccadilly Backpackers

This is by far the worst caffe concerto I have bee...

This is by far the worst caffe concerto I have been to. First of all, we came a little late to our one table reservation. The waiter was completely annoyed and said to us 'you are very late' in a rude manner. Not to worry, she might have had a bad day. We sat down and ordered and also asked for a glass of water. They gave us a glass of water with someone's pink lipstick print on it. It was unclean, unhygienic and they did not even bother to wash it. Secondly, they completely forgot my hot chocolate order and I asked them to cancel it because I was not impressed. Thirdly, since we did not like the particular table we sat at and there were free tables at the back, we decided to sit there instead. The same waiter at the start was not happy and asked us why did we move, who let us do that and we should ask next time. It was very weird considering none of her colleagues said the same thing and already saw us move. The whole service was disorganised, the staff not particularly well-mannered and you just do not feel comfortable there. The other concertos are much much better in service and staff customer relationship so this is not the branch you go to.