Donneto Brown

Review of Larry H. Miller Volkswagen Avo...

CAN'T BELIEVE THE NERVE OF VOLKSWAGENS WARRANTY AN...

CAN'T BELIEVE THE NERVE OF VOLKSWAGENS WARRANTY AND A SLAP ON THE HAND. DEALERSHIP GUYS WERE VERY RESPECTFUL AND FRIENDLY BUT DOING VERY BAD ILLEGAL THINGS AGAIN.
Took my 2011 TDI Jetta under warranty to the dealership for LONG START and ACCELERATION LAG, (fuel issues). Day 2 of having my vehicle, Jason via text message asked for approval to do a fuel filter and air filter change for 185+tax. I asked wasn't FUEL FILTER covered under my warranty. Via text message, was told NO. Called corporate and was set up with an advisor (Kyle) who did not return my call before I was told to come get my car on day 3. Went to the dealership and spoke to a supervisor named Matt Norgard. Asked him to explain what part about "ENTIRE FUEL SYSTEM" doesn't apply to the fuel filter. His explanation to me, maybe it was worded wrong. I am a certified MASTER tech and I bought this car for the warranty VW was offering.
Couldn't believe it.
Shouldn't have believed it.
I have attached a copy of a page from my warranty booklet which leads us consumers buying these vehicles to believe Volkswagen has our back, not that we are buying and inheriting someone else's problem. I bought the vehicle about 4,000 miles ago and was told it needed done and asked for money for it. Since I did not get the job done, I was charged $143 this morning to get my vehicle back. I asked for a itemized list of what the tech did to diagnose my vehicle since I am paying $135+tax for diag. Was that honored? No, for 3 days my vehicle was with them and my warranty not covered. Advisor's say whatever the dealership says because clearly in black and white for anyone to read "ENTIRE" not excluding filter, would lead you to believe it is covered, especially when the system is under hi pressure and you have to prime the system so it's really not a diy for most consumers buying these vehicles. I didn't write the warranty and it should be honored. Not only that, my warranty also states "conflicts concerning the warranty, are to be resolved in favor of the consumer". Volkswagen follow the law and honor your warranty and not play word games with the people you are trying to earn the trust back from. I'm going to the top with my issue and litigation for selling me a vehicle under false advertising. Not only that, but I also have a warranty under the HPFP recall warranting me anything that touches gas. If I have to fight for my $143 back and my warranty honored, I'm going to make sure the courts give their vehicle back to them.