Charlene Harrison

Review of The Lowell Hotel

Service is impeccable! Atmosphere is quaint, but ...

Service is impeccable! Atmosphere is quaint, but lavish. I would give 5 stars, but the mattresses are awful! For the per night rate this boutique hotel charges, better mattresses are a must! The two twin beds in my room were squeaky and very uncomfortable. I expected a comfortable pillow top high-end mattress, at the very least. I woke up with a sore back each day. I did not complain to the hotel management only because if both mattresses in my room are not up to par, I doubt a different room would've made a difference. In my opinion, those mattresses had no business being in that caliber of hotel - period, regardless if it were in my particular hotel room or not.