After a rocky start of waiting at the oil change c...

After a rocky start of waiting at the oil change center for 15 minutes w/o being helped, I was sent by an employee to the service Dept.to be checked in for the oil change. I was told by service that w/o an apptmt, it would be 2.5 hours of waiting. As I was turning around to leave, I was stopped by the oil change Dept. Mgr who asked if I would just go back to the oil change Dept. Where all work was completed w/in about an hour. The Mgr. Is to be commended for his service; he s an asset to Sterling-McCall. I ve been a customer there for 36 years.