One star too much but when zero could not be given...

One star too much but when zero could not be given. On New Year's Eve, full and top performer. The number of staff is totally under-sized and professionally non-existent. At the bar counter the intake of the beverage lasted three hours, at least two during the evening. Second time drinks; 2 cider and 1 beer even once. I was wondering how Scandic missed the deal without getting money ...