Evelina Regalado

Review of Santa Clara Valley Medical Cen...

On Jan 12th i broke my leg pretty bad. I had 2 sur...

On Jan 12th i broke my leg pretty bad. I had 2 surgeries done. The over all stay was 2 weeks for me and most nurses were horrible. Dion, Brandon were amazing nurses and i appreciate them. The surgeon himself was great but almost everything else here is the worst! They dont answer the phone to any departments in a timely manner. Almost everyone you speak to on the phone after waiting for almost an hour to speak to them, has the worst attitudes when you do finally get through. The staff on the phones literally will do and say anything to get out of actually doing their jobs and helping you. The wait time when you have an appointment for the ortho is HORRIBLE. you can be scheduled at 130pm get there at 115pm like they ask and still not be seen until 3pm and if you need prescriptions or paper work you can expect to be out of here even later. If it wasnt for the great job Dr Lucas did on my surgery, this place would get only one star. This place definitely needs to get it together and work to help us patients like they should.