Very disappointed! While checking in agent was fri...

Very disappointed! While checking in agent was friendly. However while checking in other background agents were making jokes or comments about us locals coming to stay because we have received our tax returns...(because were locals) However they also misinformed us about our rooms having 2 queen size bed, which were two double beds when we got to our room. Then Checking in a bunch of bell staff staying around no one wanting to help except for one for the elderly men. He went above and beyond to take care of us. He helped us unload. He parked our car came back and brought our stuff to our rooms. He even went and got ice and brought it back with the biggest smile. He treated us like we were actually guest at the hotel and not just locals.i wish I got his name.. called for a rollaway bed didn't receive anything. Next day I called again for a rollaway bed and there were a charge of 30$ of which they didn't mention the night before they just simply said ok a d hung up. 2nd day of calling I asked why was I told my beds supposed to be queens sized beds and doubled she rudely said because this wing doesn't have any queen beds. She mentioned we had already upgraded you from mountain view rooms to ocean view room (which I did not request) she rudely also mention well you are in a reciprocal rate you know like I'm some lowlife don't deserve the service. Like someone who didn't have a reciprocal rate. Spoke to a manager a d she mentioned she'd waive all fees but couldn't waive the rollaway fee. ( during checkout fees weren't waived) during our stay we had 4 rooms all together two were reciprocal and two were paid in full price. While at the pool Friday attendant kept walking pass us as we were waiving for menus we literally had to chase her down for a menu. While ordering she saw some guest turned around and talked to them as if we weren't in the middle of our order. (I think we spent more money then any guest didn't at the pool) Saturday however a different story we went to the kids pool earlier got some seats near the kids pool with sprinklers. Whoever the pool attendant was that day a mid 30s guys probably Filipino was so attentive made us feel so welcomed like we weren't just some randoms there at the hotel. Also the two local girls in the towel booth were the sweetest. Also. Because we were locals other workers were looking at us like we were pool hoppers or something even at one point one of the ladies were taking a picture of our group sittingg near pool. Two what looked like managers were standing in a corner near us staring at us for a while. We spend the whole day at the pool ordering food, and drinks all day long. Leaving or end bill at about 350 and a other about 150-200 on mostly cocktails. We did have a medium size cooler of water for our children maybe that's why they were staring at us. But are we supposed let our kids dehydrate??? We were guest at the hotel like any other guest that were there. We felt violated. We felt like we weren't welcome, because we were locals and not tourist... we are very generous tippers for great service amongst the whole stay there were only 3 people that I could say made us feel welcome. Made us feel like we actually existed...bell men older Filipino guy maybe a out 5'7 or 8 Friday night shift 645-
745 the older gentlemen out of the group working that night. Our pool attendant at the kids pool on Saturday. And a local girl working in towel stand....thank you treating us with ALOHA! WE WOULD MOST LIKELY NOT RETURN TO THIS HOTEL...VERY BAD SERVICE OTHER THEN WHATS MENTIONED. UNCOMMUNICATION BETWEEN WORKERS, DEPARTMENTS, AND STAFF... really needs ti reevaluate the aloha spirit. Stop the gossiping at front desk especially while not being discreet....!!!!