We made an appointment for horse riding and arrive...

We made an appointment for horse riding and arrived 10 minutes before, as instructed, only to find that the business owners just left with a group. We rang the number used to make our appointment the day before and was told that the group before ours was running late (we saw them leave so they were an hour late). We were told to wait although not sure for how long. We decided to wait as we had been looking forward to the ride. An hour later the business owners came back. They started the sign-in for our session and the told us that we were not on their booking sheets! The old man did not apologize and said there was nothing he could do. Very unprofessional and disorganized.