Id231423. Believe the negative feedback.

Id231423. Believe the negative feedback.
They took my daughters money for a phone that never turned up. Then they tell you it could be another 3 weeks for a refund.
All correspondence were the stock emails/answers to calls as stated in these negative feedbacks.
Their phone support is a joke with around an average of 1 hr to get through to someone who cant answer your questions.
Do not waste time with these. If your goods do not arrive in the stated time, go directly to your card issuer and request a charge back, as you will probably never see the money again if you trust what they email you. The longer you leave it the harder it may become to process a chargeback, which is probably why these people use delay tactics.
Still waiting to be contacted for a refund afte 3 weeks although i now have 5 emails from you stating 24hrs from various dates.