Wendy Levy

Review of Renaissance World Golf Village...

Our first and last time to this hotel! What a disa...

Our first and last time to this hotel! What a disappointment! Made reservations 4 days in advance and ended up in a room that was not in my requests which was to be away from lift and lobby areas. They put us right outside the elevator! Requested 2 dbl beds and got a king (room 917). Room smelt like cigarette smoke and a/c is at the head of the bed and room above large o/s a/c units. Looked online and seen we were put in a cheaper room than what we had orig. paid for. Found it was because the hotel had Sold out & gave lower paying guests upgraded rooms pushing us out of our room! Then young children were running around the halls/floors unsupervised screaming & playing on the lifts till early morning hours, they knocked on our door and ran after asking them nicely to stop; Had to call Security/Management twice! Had a Funeral to go to the next morning but did not make it due to NO sleep from a/c & kids who evidently been doing it the night before we checked in and were evidently addressed about it then. It was def a joke to them because these same kids continued with this bad behavior the next day with us and other guests! Asked to speak to Mngmt when we checked out and he/she would not come out of the office, just had the desk clerk come out and apologize himself to us. Mngmt took NO responsibility & did NOT care to hear our experience further! So BEWARE new visitors of staying here unless your one of those kind of parents who let their children act like this... then its for you!! HORRIBLE EXPERIENCE FOR THE $$$ WE SPENT!