Our wedding was planned September 2017 in St Thoma...

Our wedding was planned September 2017 in St Thomas. We chose the Sugar Bay Resort because it was near Linquist beach, and that s where our wedding was. Because of Hurricane Irma and Maria hitting the week of our wedding, everything was cancelled. But let me just say the customer service before the hurricane hit, was an absolute nightmare. Nothing but red flags. Unprofessional, rude, and no communication.
Something needs to give. My family has been begging for their refunds since this happened. THOUSANDS OF DOLLARS! We have been more than understanding and patient.
My reviews keep getting erased, phone calls and emails are going unanswered and ignored.
Does anyone know who the owner of this property is? Please help!