Ray Rd

Review of CARA Counselling Crumlin

We found ourselves having to book a hotel in for t...

We found ourselves having to book a hotel in for the night after our holiday plans were unexpectedly changed and we had to change airport.

The reception staff were exceptionally helpful as we had arrived before our room was available, but they looked after our baggage, and sought us out in the bar restaurant early when our room become ready sooner than expected.

Holly, who served us lunch in the bar restaurant was friendly, helpful, welcoming and chatty, professional but with a very personal touch. She even recognised us the following morning at breakfast and wished us well on our onward journey. Our plans changing had made our situation a little fraught, and Holly helped relax us and made us feel much more settled for the rest of our stay at the hotel.

Jack, who served us dinner on our night's stay, was also welcoming, attentive but not intrusive, friendly, and chatty, and, like Holly, was a credit to the hotel. He made recommendations and helped us with a change of choices for one of the menu items. He also made our stay very enjoyable.

Another plus to this hotel was the shuttle buses that whisk you to and from Manchester airport, in fact, this was one of the reasons we booked this hotel, it made our travel plans easier and less fraught.

Thank you all the staff for their help.