Sanjay Singh

Review of ITC Grand Central, The Luxury ...

We recently organised a wedding event. Great prope...

We recently organised a wedding event. Great property, great location & great team. However, it was not without mismanagement! We had 6 rooms but on 3 different floors, despite our prior request to keep all rooms on same floor. Several senior citizens in our family suffered most. Interaction with our group people on different floors required us to first travel down to Lobby, request for access and then again go up to the desired floor!! Too bureaucratic SOP despite friendliness of ITC team which lead us to vacate most of the rooms by midnight. Only the inconvenience to our entire team while stay forced me to reduce 2-stars. Thanks to Dipali Sawant for her excellent support during the event.