I stayed at Renaissance Hotel in early Feb and had...

I stayed at Renaissance Hotel in early Feb and had my reservations based on some mixed reviews I had read and my normal 2 or 3 go to Hotels being booked. I had heard that hotel was beside a freeway and impossible to get a good night sleep.

Now let me dispel the rumors. I got to Hotel at 11 am and my room was ready.Jessica at front desk was lovely, in checking me in. The room was on a high up floor, could not have been more beautiful and clean and spacious when I walked in. Great bathroom and lovely water pressure, and a great desk to work remotely while I was here half on business.

Cleaning crew came every day on time and staff always got me up in morning with requested wake up call. Hotel lobby, restaurants were top notch, and there was Hot apple Cider waiting for me, during this frigid snowy rare days in Seattle.

All great Hotel stays start with a great GM, and Michael Clark was a superstar, ensuring my stay was a great one and now I am an official convert and will be staying here going forward. Michael, is extremely professional, well organized and pays attention to detail. His staff is also fantastic Fred G at concierge was amazing with directions, recommending Brunch places, etc... a truly warm friendly genuine guy. Karri who work night shift was also very gracious and accommodating with any requests I had. Andriel S was great at giving me directions to Lightrail and checking my bags in and out on my final day was quick and efficient.

Only small glitch was I had left my Bluetooth speaker in the room along with my Lenovo power charger. When I called the hotel 8 days later, and then followed up with a detailed amazon link of what it looked like(exact model) , there was some confusion, and even though I had tripled up with phone call, email and another phone call, staff at front desk and lost and found, called back and said it was nowhere to be found, and so within minutes, I ordered another brand new one on Amazon, as I needed my new Laptop for work.

Enter Michael Clark again, and superstar Ethan from loss prevention department. Turns out that in fact it was found, and they did have both items, and they were nice enough to ship it with tracking number. Again, it was Michael and Ethan who deserve praise here, the afternoon staff between 4-6 pm that day were very scattered and had no idea how to efficiently find the items even though I had guided them perfectly. I won't mention their names as that would be distasteful but hopefully management can streamline that process and experience better so that it does not happen again. In any case, the items lost were my fault in the first place. Thank you again Ethan and Michael for making this right.

In conclusion, I would not hesitate for one second in staying here, great location, great staff, great GM, and this very chic classy Hotel is a great turn key solution in meeting your needs for both a personal and work experience.

Bravo to the Renaissance team.