It's now 3 weeks since placing my order, still no ...

It's now 3 weeks since placing my order, still no phones. I get the same pointless response from their customer service - they can't tell me when my order will be dispatched but will email me before it is!! Lol. They shouldn't take orders if they can't fulfil them: especially when organisations like mine (a charity) are trying our best to respond to the current challenges and can do without companies like Quick (no slow, very slow) Mobile Fix messing us about.