My first impressions was not what I expected. We a...

My first impressions was not what I expected. We arrived on a Wednesday night to a hotel lobby entrance full of guests but not enough hotel employees. I parked my own car. After grabbing my hotel keys and waiting in my room for 30 minutes for our luggage I walked back down to see my luggage still sitting in the same spot outside the lobby. Since there was still no employees to be found I grabbed my stuff and took it to my room myself. After leaving my room to go to get dinner we came back to a warm room and staticky tv because the AC and tv where not working properly. I called the front desk and the technician came up in 10 minutes. The technician has been the best part of my stay so far. He was very nice and professional and took care of both problems he gets 5 stars . I will edit or leave this review as it is depending on how the rest of my stay hear at the Fairmont goes. The location is good if you want to be walking distance from the beach and the Santa Monica Pier. They offer bicycles and a shuttle that goes 3 miles for you to move around to near by restaurants and other points of interest. The room and bathroom is small. The bed is comfortable and the pillows where on point. 5 stars for the pillows and bed. The coffee bar was nice. Mark at the coffee bar was very helpful and the coffee is good. The service at the pool was ok, asked for a side of ranch and did not see it. The food at the pool was good. I could not put my finger on why I felt like some of the service was sub par and some was ok. Then I saw what appears to be a manager scolding an employee in plain view in the lobby as I was getting ready to load my car. Mystery solved. Sub par service comes from sub par leadership