Thomas Family

Review of Mexpro kitchens

I have been buying insurance from this company for...

I have been buying insurance from this company for many years and have fortunately never needed it. On my last trip to Mexico I was hit by a drunken local. Luckily nobody was injured and we were able to drive our car home safely. Since then, it has been nothing short of a nightmare in trying to get any help with our claim. Emails not responded to, phone calls unanswered or a never ending cycle of being on hold (and never speaking to a human) or menu options that go nowhere. The few times someone has answered when they realized I don't speak Spanish I was simply hung up on. I paid for this service/policy, it turns out it is worthless. If I could give zero stars I would. At this point I feel that the business model is to push you off until you give up, go away and they don't have to pay out a claim. DO NOT USE THIS COMPANY!