2 weeks without AC in the middle of summer because...

2 weeks without AC in the middle of summer because VIVINT has faulty thermostats and wants to blame your AC unit so you wait additional time without AC to get an HVAC person to troubleshoot. Verdict: VIVINT faulty thermostat which can't be fixed for an additional week. They tell you to call an HVAC person to fix the issue at their expense but leave you to pay the bill which is $385 to $420 for a thermostat not to mention the service call. Going on 3 weeks without AC, sweltering, losing weight....dying.

6 Sep 2017: Currently after all the weight loss and new wardrobe, I must say I feel safe with my alarm system working properly and quick response from vivint. The panel is very loud when they call in to check on intrusion detection but rightfully so as to scare intruders. I have recommended vivint to others looking for reliability and security but my review still stays due to technician's lack of wanting to replace any of their faulty parts.