Well, what a nightmare. I feel like this company...

Well, what a nightmare. I feel like this company knowingly takes advantage of elderly people. My grandmother signed up for Vivint security and 6 months later was moved to a senior living facility. When she tried to cancel her contract they would not speak to us on the phone bus had us email everything to them. We did as instructed. They reviewed her issue and since there was not an "assisted living" on the name of the facility they refused to cancel her contract and she kept paying them money for a service that was no longer useful to her. They basically told us that we had to continue paying even though there was no physical way to use their security system. A few months later, for other reasons, she moved into an assisted living facility. After multiple phone calls, emails, faxes and letters we FINALLY were able to cancel this dumb contract. When I asked if they would refund some money since this process has taken months to resolve, they told me they don't do that. It makes me wonder how many more helpless people they are taking advantage of. If I wanted comcast customer service, I would have gone through them. I was hoping this hometown company would treat their community a little nicer. Hope you guys figure it out.