I made reservations on February 6, 2019 for this ...

I made reservations on February 6, 2019 for this property for a conference on May 7-9, 2019. I get an email on 5/3/2019 stating due to a merger they were unable to accommodate my visit and had made me a reservation at another property. This is very poor customer care, 4 days before my visit when they had my email, phone numbers etc. This is not a way to maintain customer satisfaction. I have stay several times at this property but will never attempt to reserve anything with them again. Due to this poor method of handling things, I would not count on reservations you have made with them and sadly I do not feel they are concerned at all. I am having to rate in order to post and I think one star under these circumstances is to high. I also left a message for the General Manager to call me and as of now it has been over a hour and half and no call. That in and of itself says a lot about their customer satisfaction concerns.