Manheim Philadelphia Review

The dealers that bring their cars there are theif rats. No kind of honor in doing business. They put terrible cars through and try to hide everything wrong. The class of cars are terrible and the fees are way too high. Half these dealers should be kicked out.

Great staff always willing to help, been coming for over 30 years

If you are a dealer this is the auction for you a satellite of the regular Manheim Manheim. They offer all the services with a very friendly staff and also an off-site facility as well. Facilities are up kept and clean and has an inviting front easy to get to and pretty fast off the highway easy access for trucks and car carriers.

Kind of rough in the beginning but later discovered the best friendship side between us. Very happy! Good people, good auction. Very good!

A Company that has a successful Auto Auction, Great customer service, and a nice selection of vehicles.

Always crowded, long lines but definitively you can find anything you need

YOUR STAFF IS UNPROFESSIONAL.... I WOULD NOT BUY FROM THEM EVER AGAIN!

The best auction !!!
Delicious coffee, good staff !!!
And today I was pleasantly surprised that delicious cookies appeared .

Everything is fast and high quality !!!
I recommend to everyone who is looking for a good car !!!
I get cars here regularly for transportation to other States and always do everything very quickly and quickly!
The document is drawn up very quickly, the machines issue without delay.

Respect guys!
You are best.

Best regards, transporter drivers from MVG transport company.

If u know what you doing you ca get good deals here

Dealt with many Manheim locations across the country, The staff here is by far one of the best groups!
I also like the fact the yard is smaller and I do not spend all day walking looking for vehicles!

Staff is great very fast in processing paperwork, titles and arbitration only thing after you buy the car they move it around and the numbering is all off very off a car in lane 10 can be found in lane 1 very bad other then that is pretty good place to buy a car I enjoy it alot

This is a small dealer only auction compared to the other dealer auctions in the surrounding area but overall it's a nice place with friendly staff. The prices arent the best at times and seems like alot of non dealers find a way into the auction bc security is not the best here for keeping non dealers out. Overall not to bad but there are other deal auctions a bit better then this with better deals. Recommended for dealers

Stay way from the Title and registration ofice, they never open timely, the lady in the back always rude and constantly cursing in front of the customers. They seems to me a large company but the title and registration office is out of control. I feel sorry for America after seeing her work. Pease find out yourself. Someone should fix the issues.

You should have a van to pick up vehicles for the older transporters. Hot as the devil, had to walk all the way to the end of the lot and then car wouldn't start had to walk back and get someone to jump the vehicle .. hard on older transporters.

Worst auction ever. I have been in the car business for 20 years and have never seen such horrible cars like in Manheim Philly. Have never had success with any of their cars. Purchased an Infiniti G35 and the car came with the airbags deployed and drivers seatbelt missing. Put the car in arbitration and was told that it's as-is and there's nothing they can do about it. Since when is an airbag deployed not arbitraitable? Do not buy there!! They will screw you for your money.

Mostly junk. Not worth a visit if your from far away.

It's professional the people in there are very respectful they treat you very special it has a nice atmosphere the prices are great and it's not far

Great auction overall with great cars and staff. The only thing they need to change is that guy in arbitration richie, very rude and unprofessional who makes up his own auction policy's as he goes along.

Had to wait an hour on title transfers, busy office, crowded, buzzing with activity, short staffed.
Despite all that, office was clean , staff was kind and Courteous
No real complaints

I'm a driver, and I was requested to be there but I've always enjoyed auto auctions. Well oiled machine !!!

I didn't be even drive by it, these requests are a waste of my tine

This Auction is ridiculous. They make their own rules . I will be removing all of my cars and doing business elsewhere. Do not waste your time .

Its a car action had to take someone to pick up a car

So, in only approx the last 3 months, I have experienced the following LARGE problems/lack of attention to detail:

A. I paid for a vehicle in cash, 16k. Received a paid in full receipt, and gate pass to remove the vehicle. Title was mailed to me a short time later, maybe about a week. Of course the gate pass would not have been issued, and the title would not have been mailed HAD THE VEHICLE NOT BEEN PAID IN FULL. There's no way around that with Manheim. So approx 2.5-3 weeks after paying for the car, I received a call from that location, get this: asking when I was going to pay for that car!!!! Flabbergasted, I said I already had, had picked it up, and received title already - two things which would have NEVER happened if the car hadn't been paid for!! I was told they'd do some research and get back to me shortly. Irritating but I wasn't worried. A few hours later they're calling back. I am told "Sorry, we have NO record of your payment, and DO NOT BELIEVE this car has been paid for. Pay the original balance plus late fees immediately, or bring the car back to us! It's clearly an error that a gate pass was issued and title was mailed." WOW ARE YOU KIDDING ME?? So pay twice for the same car, or give it back and let them keep 16k? Get the F out of here!!! I found my "paid cash" receipt for that VIN, marched it into a location, and got that cleared right up - though I never received an apology or even an excuse as to what may have happened on their end with regard to the error/oversight. What a great (lousy!!!!) computer system they have.....

B. One car I purchased, while I made sure to review the vehicle summary page - where it shows sale date, VIN, miles, the seller, CR score, link to Autocheck and Carfax reports, etc, then the "SALVAGE-YES OR NO" line, being clearly notated as *NO*, then after purchase receiving a Salvage Title instead of a Clear Title!!! Titles are non-negotiable in all 50 states, meaning if it's sold as Clear it has to actually and truly be clear. So after THAT phone call & subsequent research, found out the vehicle had a 'notation' as salvage/prior theft recovery in the Separate-window-opening "Seller Comments" button/section at the very bottom of vehicle summary page (which nobody clicks on).... Yet I was flatly told I should have clicked on & read those comments too -- doesn't matter one bit that the MAIN summary page showed "SALVAGE-NO", so it's *MY* problem now. BTW: the car brought clean title money. That's a nice little trick to offload a salvage vehicle for clean title money, right?!

C. Bid on a vehicle online, on Simulcast. My bid was accepted, I was the high bidder, and couldn't bid anymore (against myself!). At least 5 full seconds passed. Right before the auction ended, the bid actually ROLLED BACK, to the company I was bidding against, and THEY "won" the auction -- for a lesser amount than my accepted/recorded bid!! No explanation could be offered when I raised hell to managers, GMs, and corporate. Needless to say I didn't get the car. Wow!

D. Attempted to sell a vehicle. Got the lane and run number. Watching the auction as I was out of town, my car miraculously DOESN'T EVEN RUN!! Wow!

I'm furious. And I'm not going to run it 40 cars afterward, as most buyers waiting for it would have already moved on, thinking it wasn't running. Missed that opportunity! Dealers bring cars to Manheim to RUN AND SELL -- correct??? How does that occur if those cars don't EVEN RUN?? Completely ridiculous!! The explanation? We had a big problem with that this week. Lots of cars were in different lanes for some reason, and never ran. Your car that should have been in Lane 2? Yeah it was in Lane 8 - not sure why and sorry! Let's try again next week... Lol.

It's laughable, truly!!!

This is the worst auction ever guys don t go to this location They treating customers very badly and the people working there they not Care about small dealers they play game Be careful be careful be careful from this location is the worst believe me

Manheim Philadelpia will not stand behind the CRs they write. Mangement will not get back to me unless i call corporate. Not comfortable buying cars on CRs at this location.