We booked a room for one night at this hotel and w...

We booked a room for one night at this hotel and were upgraded to another room. When we came into the room, we noticed that it wasn t clean at all. There was a layer of dust on the comforter and stains on pillow cases. The carpet hadn t been vacuumed at all - crushed candy, wrappers, lint balls, hair, etc. was everywhere. It was DIRTY!
We called the Care Line to tell them about it and were told that they couldn t do anything except give us complimentary breakfast. We had an early morning flight to catch so that was not really an option for us.
We are utterly disappointed in the cleanliness and the following customer service here. This is not the kind of standard we expect when from a Hilton!