Marie Kt

Review of Radisson Admiral Hotel Toronto

Extremely upset with my stay at the Radisson Admir...

Extremely upset with my stay at the Radisson Admiral Toronto recently. Stayed there for 6 nights total. They double charged my card!! Charged me for the full amount and then each night charged my card per night. The room was dirty. There was a huge brown stain behind the TV on the dresser. Another huge brown stain on the floor to match. There was 2 beds in the room, one of them had brown/red stains and gross marks in the sheets/blankets. Thankfully we only needed 1 bed and the other one seemed okay. When I originally booked the hotel, I was told the pool would be open for my stay. Upon arrival I was told the pool would not be open for any of the 6 nights I would be there. I was extremely disappointed by this as the only reason I picked that hotel to begin with is the had the highest rated pool in Toronto. The bathroom had just a shower, no tub. There was only one glass panel to the shower and the other side completely open. This design made water get all over the floor and made a huge mess. Needed to keep using towels to clean up the water mess. The staff was rude and gave me attitude when I would request more towels and never brought the full requested amount (only 4!) The door wouldn't shut when we left our room and found this out the hard way. We left for over 6 hours and came back and our door was open ajar. You need to push the door shut everytime you left the room. I'm pretty sure $100 went missing from our room as well but we have no actual proof. Overall I would never stay or recommend this hotel chain to anyone. There is a lot better and cheaper options out there! If you have the chance to stay somewhere else, I would do so. Don't waste your money at this place. Told them about my issues and they didn't care at all. Very bad customer service to top off this horrible experience.