Got upgraded to the newly renovated suites, with l...

Got upgraded to the newly renovated suites, with lana'i access. Was told upon checking in that we would have access to the Lana'i lounge, however when we tried to enter the lounge, we were told it's only for customers who booked that room or we could pay $250 a night extra. We really love Westin properties, but after this experience we are questioning that...the biggest issue is that the room we are currently staying in says "Lanai Access" however, we were refused access. Seems like a pretty big marketing issue