Staff was helpful in helping me securing a car loa...

Staff was helpful in helping me securing a car loan. However, for some reason they cannot seem to get it together to process my payment correctly every single month. I have emailed my loan representative NUMEROUS times with no response. I called as soon as I got my first late notice and the woman told me that they had processed it into my checking account although my car loan number is in the memo. She instructed me to write CAR LOAN into the memo as well so they knew to process it that way. I did as instructed. I STILL RECEIVE LATE PAYMENTS EVERY MONTH even though it is withdrawn from my bank account an entire week early to avoid exactly this happening. It is absurd and I m disgusted that a financial institution who s job it is to process these payments simply isn t doing that. Would not recommend for a loan. Will be taking my business elsewhere.