We had an excellent experience... especially bell ...

We had an excellent experience... especially bell hop Rich Kusak who helped us navigate to the room, park in the appropriate location and generally made us feel special and welcomed. I was traveling with my 92 &1/2 year old Mother and Rich helped us tremendously and had the patience to help navigate a 92 year old in a walker through the vast number of wings and floors. Rich has been with the Hyatt for 45 years and the Hyatt is lucky to have him. Thank you Rich!