One word: Pam. Fire Pam immediately. One of the mo...

One word: Pam. Fire Pam immediately. One of the most condescending, unhelpful pieces of excrement I have ever encountered on a vacation. The most ironic of all is she just happens to work in customer service/front desk staffing. Almost ruined the entire experience because she has no capability of solving issues or acting in a coherent manner. Listen to her calls and interactions with people and you will not disagree.