Used to be my favorite place. They really do have ...

Used to be my favorite place. They really do have the best burgers. However, I recently got a new cell phone number and had to update my information in their system. This is where things went completely off the deep end for no reason. When I told the female that answered the phone I needed to update my phone number she let out an overly dramatic and loud sigh and yelled "Fine what's the number!" Before I could even finish saying my number she hung up on me. I called back and the same female answered. I tried to diffuse the situation a bit and said "I think we got disconnected I need to update my number with you guys so I can order" and got immediately hung up on again. Called back again the same female amswered and I immediately asked for a manager. The manager eventually got on the phone and I told him what was going on. That I'm just trying to update my phone number so I can place an order and she keeps hanging up on me. The manager angrily replied "Sir! Excuse me sir! No, Sir! Sir, no!. She wouldn't do that for no reason! If you call back again tonight sir I will permanently ban your name and address!" Seriously?! This lazy lady didn't want to have to go into the computer and change my number in the system and instead of the manager just saying "I'm sorry let me fix your number in the system" he backs up the woman with an attitude that told him god only knows what as an excuse, he makes a blind accusation at me, and backs it up with threats?! Saying "Awful customer service and horrendous management" don't even begin to define this kind of insanity! Honestly, what is wrong with those people?! As your prices went up and portions went down I stayed a loyal customer for the past 20 years. You cannot treat people with such disdain, disrespect and dishonesty just because you're in a bad mood or whatever the heck was going on with her and that manager I will never ever order from Ice House again!