Stayed at Sofitel during National Day weekend with...

Stayed at Sofitel during National Day weekend with the entire family. The service and food were inconsistent, but the low point of the weekend was Saturday night dinner at the Cliff.

I will say we missed our 6:30 reservation and showed up at 7:20. Nearly an hour late and they still managed to find us a table. However, the staff who seated us was rude and put the four of us at a table set for three.

I m not above physical labor, but after I moved my own chair, I would expect someone else working their to set the cutlery and glassware. Maybe I m asking too much.

We place our order with a young and very inexperienced waiter. He had other good sense to have paper and pencil and write down our order. He even repeated the entire order and asked if the food needed to come out in courses. We said no. We had two small kids, so bring their meals out first, otherwise bring the dishes as they are ready. I also ordered a cocktail.

45 minutes go by with out an update. When we were seated, the four tables nearest us were empty. Now the table nearest us with two people we re already enjoying their main.

I asked another waitress for an update. She seemed to have a lot more experience and found out right away that our order was delayed. She brought some bread for the table.

Next, another waiter came to our table with the wrong order. He apologized and took it away. It s possible that ordering food from Kwee Zeen might cause a delay, but it s just across the pool, plus it s on the menu.

It is clear to us that either our order was not put in or not put In correctly. I ask the waiter what happened to our order. He tells me sometimes things get miskeyed. By whom? Who is taking the orders and putting it into the system. He seemed to be clueless.

Our food finally arrives at 8:30 along with my cocktail!

We eat quickly in order to get our children to bed and tell them to send our desert to the room ASAP.

After two phone calls to the restaurant and to the hotel manager on duty, we finally get someone to bring our dessert. The duty manager herself (Farah) went to the kitchen and personally delivered our dessert around 9:50pm.

The cocktail glass from Saturday night stayed in my room until Monday morning despite the cleaning staff coming in. They did a very lackluster job of cleaning.

Saara on the pool F&B team did a great job of making us feel welcome. He even got our kids their own mocktails.

For me, I will never stay at Sofitel again. For the amount of money to pay on a long weekend, it simply doesn t make sense. Clearly the management do not care about the brand.