Andrzej Szymczak

Review of KeyLime Cove Water Resort

Our stay was bad enough that we considered leaving...

Our stay was bad enough that we considered leaving.
1. Safety: our neighbors were so unruly that we had to call hotel security, who eventually called the police and removed them. We also were warned by other guests at the water park to watch our things as many people had their items stolen from them.
2. Comfort: the beds were so uncomfortable (both beds and the sofa bed) that no one in my family slept. Either the heat/AC or something else in the room smelled bad. We asked for a room change and was told there were no open rooms, so the hotel was clearly oversold.
3. Food: the food options are all so unhealthy and any "healthy" options are tasteless. The margaritas/daiquiris had no alcohol in them either.
4. The tubes (the only way to get into the lazy river...) are VERY hard to find - you have to wait for a long time to find a person who is done with it at the exit of the lazy river (not a good experience with a 4 yo) while the ones "for rent" were oversold and not available all afternoon.

Ways to improve: Create a wing where you upgrade the decor, beds, AC, everything. Offer food options that aren't so processed. Don't oversell your hotel. Have more adult employees so that your customers feel like they are taken care of, instead of hiring teenagers. Offer some premium services so that customers feel more like they're in a hotel instead of a trailer park.