Howard Neu

Review of Macy's hilltop

If it wasn t for the Macy s sign on the building, ...

If it wasn t for the Macy s sign on the building, you would never know this was a Macy s.
I have never been to a Macy s like this one!
Lots of clothes littered all over the place, almost no staff! Huge piles of clothes on the floor near the fitting rooms. Not like any other Macy s I ever been to.
I tried to make a purchase at the main customer service counter where there were 5 registers and no staff! I waited 20 minutes and still no staff, so I called the store on my phone to get help and even the operator could not reach any staff or even the store manager. Unbelievable!
I finally went to the security alarm near the front door to see if having the alarm sound I might get some attention, still nothing!
I finally found a staff person who said all the staff had their hours cut.
Terrible experience, I couldn t believe I was in a Macy s.
The mall is in a terrible decline. Don t be surprised if this store shuts down soon!