Awful experience from start to finish. Closed ride...

Awful experience from start to finish. Closed rides disinterested staff no one available to assist or direct customers to the few open and operational rides. Got stuck on Vampire Ride for 15 minutes - queued for 40 to be told Gruffalo Ride had a major issue. VIP EXPERIENCE - cancelled. Overall it is my most disappointing experience ever! My grand daughter was amazing throughout the whole sorry process.