Elisabeth Mackett

Review of Lou Fusz Toyota

OUTSTANDING SERVICE!!!!! On a recent Sat. morning...

OUTSTANDING SERVICE!!!!! On a recent Sat. morning we were driving in from WI to St Louis for a wedding at 3pm. (We had to drive back the 6.5 hours the next day.) Two hours away from St Louis (11am) our car started making a very loud rattling noise. We called Lou Fusz Toyota, explained our situation, and they said 'Come in and we will do what we can for you". We arrived at the dealership at 1 pm, 20 minutes from the church. Given the circumstances, they very kindly expedited their process. In 20 minutes they had diagnosed the problem and, though they didn't stock the part (no surprised - it is a 2010 car:), they had a already planned a workaround for us! Thirty 30 minutes later had us on our way to the wedding! We made it to the wedding with 15 minutes to spare. :)

THANK YOU to the wonderful staff (especially John the service consultant and the young woman who was the cashier who was ready to make arrangements for us to get a ride to the wedding) for such outstanding and rarely seen service!