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Andrew Si

3 years ago

Terrible business process and questionable ethics....

Terrible business process and questionable ethics. I mailed my borough tax on June 19th. A couple of days later, I got a reminder letter saying don t forget to pay for the tax before end of June to avoid 10% late penalty.

Worried about the mail got lost, I drove to their office and deposited another check on a weekend. Then I called on the following Monday and explained the situation. The gentleman whom I spoke to promised to take care of that.

Then I found they got both checks and cashed both on my bank statement. I called to ask and a lady said: They will go through refund and you ll get a refund check. When? Let me put you through their department.

Sure enough, it went to a voice mail

Unfortunately, this is a company you can t choose to switch

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