While everyone has been nice & the fees are transp...

While everyone has been nice & the fees are transparent that's the only positives. My husband & I are still trying to complete our refinance that we started around June 25th. If not for our weekly & now almost daily emails we wouldn't be as far along with them as we are (which is finally waiting on final costs to close which won't happen until Aug 20th). While I understand needing a current pay stub this will be the 5th stub I've had to submit because they've dragged out our refinance since they treat refinances as 2nd class citizens & prioritize purchases. My co-worker who purchased a house was told by her reps that they absolutely prioritize purchases & push refinances to the bottom. So beware unless you want to send daily status emails to try & keep your file from being buried I'd avoid this company for refinances. We'll be lucky to close before September.