This property advertises as a resort with all th...

This property advertises as a resort with all the five star facilities a guest should expect. Potential guests should be aware before booking this property that the gym and spa facility are located at a separate address to the main hotel.
There are ongoing construction activities on the hotel site. The only arrangement the hotel has to get guests to the gym/spa is by scheduled shuttle bus which returns from the gym/spa via Vivo city shopping centre. Vivo city is minimum 20 minute round trip. The shuttle is also often used as a staff shuttle. There are buggies but the hotel says they cant be used as internal road is closed due to construction works .

The whole situation is well below-par and unacceptably poor. In this economic climate this hotel needs to lift its game substantially if it to remain a viable choice for travellers seeking a resort experience.