Olwynn Sunshine

Review of Alaska Sales and Service

Beware: These guys sabotage used cars in hopes of...

Beware: These guys sabotage used cars in hopes of forcing you to buy a new one. I came in for a tune up and oil change since they took on the Saturn maintenance contract, the next time I brought it to my regular oil change guy he asked who'd handled it last--someone had used power tools to take the plug out and the plug was stripped. He asked that I go back to "ASS" and document what he said, and have them put an oversized plug in it since it was their doing and see if they will be decent and thrown in an oil pan. It took some coaching to convince them to put the plug in it at all (they'd rather SELL me a $600 oil pan, after all), but they finally did--and they did it wrong. Furthermore, by the time I got home, my car was leaking transaxle fluid all over the place. I called and let them know and they denied they even touched the part of my car that caused that leak. Mmmm hmm. After a bit of screaming and threatening, they finally admitted that it "might be" their error, and they called to apologize after they had confirmed it. So I got them to fix it and they did give me a free car to drive while it was being fixed, but it should not have gone that far. And yes, I needed a new oil pan after they put that plug in wrong. I got it from Big O. For some reason, whenever I take my car there, it costs hundreds of dollars less than what I'm quoted at ASS, and the repair lasts for a few years. Might have something to do with the fact that they don't have inventory on the lot to try to convince me to buy, but nah--I believe SOME people on this earth are actually human beings and make money providing decent service rather than screwing people over. Recently a friend offered me a $250 off service at ASS--I said "no thanks." I'm sure it would cost me at least $300 more than my regular guys even with the coupon. In conclusion: Do not go to ASS unless you are currently under their service warranty (be careful towards the end of it), OR you simply like to throw money into the wind.