D

DojiSan

3 years ago

We booked for 5 days and wished we had never booke...

We booked for 5 days and wished we had never booked it! Room is dated, carpet stained, bathroom door does NOT lock, and no amenities.. no refrigerator nor coffee maker. We turned on the lamp and the knob just fell off!! We ask why there was no refrigerator and they said we needed to ask for it in advance..the problem was they did not disclose this on the online registration so we had no clue! We asked for the refrigerator the first day and house keeping manager said she we would be first on the list.. The next day still no refrigerator and we asked the receptionist and he said that we are on now 3rd on the list. We told him that the lady said we were first in which he responded we did not get it because of the way we registered.. I did not get what he meant by that. We registered through Expedia.. was he saying that people who registered through Expedia are not getting any refrigerator? The 3rd day we had ask for it again and the lady said still no refrigerator. At this time we are giving up asking for the darn thing.. we already had several food we brought to the room spoiled because of this. Be careful, because they also add a $114 "
Mandatory hotel fee" that's non refundable on top of total amount for the room! For the expensive price they charge we believe it's not worth it. Maybe it's better to find a better hotel. We DO NOT recommend staying at this hotel.

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