Andrea Di Donato

Review of Palazzo Versace

Stayed at Palazzo Versace with my husband & 2 girl...

Stayed at Palazzo Versace with my husband & 2 girls from Saturday the 12th Jan.
We booked in from 12-19th Jan in a 3 bedroom Condo plunge pool!!!
We experienced bad service from the time we arrived!
Upon our arrival we were made to feel uncomfortable as we went to the restaurant to have a quick bite with friends , the waitress was rude and very unhelpful ,
2 hours in
Slight misunderstanding with a wading pool extended on our private plunge pool, our girls wanted a photo and were only in the wading pool for around two minutes and within 10 to 15 minutes after that incident two security guards showed up at the condo door I explained that it was a misunderstanding and they left what a total overreaction sending two security guards.
The same night I received a phone call around 12 am, awaking us notifying me that we had set an security alarm in the condo no other explanation and then hung up I felt that I was being harrassed by the security people.
Our lexperience continued to be below average I felt that we had been signalled out to the point where we were placed out the back in an isolated room at breakfast each morning !
The service levels were pathetic given that we were staying in one of Versace s best condos
The service in the restaurants and bars were not up to the standards of what the Versace brand name is, in Kokum my husband couldn t get Johnny Walker blue or black they told us they had run out from the previous night ? That is the most common brand of scotch,
Our friends also had a picture and ingredients to replicate the Belleverde Spritz they didn t come close and it was disappointing.

We have stayed in a lot of the best hotels throughout the world and have never experienced this type of treatment or service level zero.

We checked out on the commencement of the fourth day we had enough booked for seven nights not happy.
We booked at Sheraton grand for the remaining few days of our holiday it has been fantastic!!! Total service/amenties /room comfortable and personal comfort and satisfaction

Great x pretty simple you think you have paid for the best???

Mmmmmm MAYBE NOT !!!