Such a shame, this used to be a fabulous hotel. No...

Such a shame, this used to be a fabulous hotel. Now it is incredibly understaffed, the service quality is poor. Food quality in every restaurant has dropped. In room dining staff do not answer the phone. Concierge staff do not answer the phone. I have never seen anything like it. Five star prices for three star quality. In need of a refurb, upholstery is faded and in some places torn. Very disappointing stay. A shadow of the hotel it was a decade ago.