Checked in as a wheelchair guest and paid for an u...

Checked in as a wheelchair guest and paid for an upgrade to water view room. The room they checked us into was not the room we paid for and had one queen instead of two doubles and a babies cot. We got moved to the correct room as a guest tried opening the door to our new room just after checking in. Turns out they checked us and another guest into the same room.

Went to use the pool and followed signage to find out the pool isn t accessible with a huge set of stairs. I went to the reception and asked if there was another way. There was which entailed a journey through function rooms and gardens.

The hotel is old and found long hair all over the floor. Won t be staying again.