Tara McLoughlin

Review of germain toyota

Grab a cup of coffee and have a seat. This review...

Grab a cup of coffee and have a seat. This review is quite a story.

If I could give Germain Toyota zero stars, I would.

My son bought a used car from them more than two weeks ago. The car had cosmetic front end damage to the bumper and fender. The salesman, Jason, told us that they intended to replace the bumper, anyway. We asked if he could give us a deal on doing the same for the fender to make the car like new. He came back with what we thought was a good price. My son put a substantial amount of money down and signed on the dotted line. He was to pick up the car in 4 days (Friday).

A couple of days later, the salesman called to say that the bumper was done (which we later found out was not the truth) but they still needed to paint the fender. Might be done Friday but could be Saturday. Left message Friday and Saturday for salesman and service manager, no response. Called Tuesday and the reception was good enough to go check on the car since everyone was apparently too busy to talk to a paying customer. The car was not done. It was just sitting in the service center like no one was actually paying for a car that they hadn't yet taken delivery of. She promised a call back that evening. Nothing.

The next day, the sales manager called to apologize. "This never happens" she says (of course). She brought my son in to give him a complimentary 2 year warranty. I thought, "Okay, they are trying to make this right". She promised the car would be ready by Friday. Friday came and went. She then said Saturday. Still no car. She said definitely Monday. Nope. When he called they said the paint had to dry before putting the parts back on. They needed until Tuesday, 6pm.

Today, a full 15 days after he bought the car (and I'm sure they've already been paid), they call him 45 minutes before he is scheduled to pick up the vehicle to tell him that the technician took the keys home. Apparently this didn't matter because the car was still in pieces since they hadn't gotten the paint color correct. My son has yet to take delivery of his car. Seriously, who runs a business like this?

After giving the poor messenger a few choice words, tells him that he will put the bumper on himself! I can't make this stuff up!

What does it take to simple take delivery of a product that you purchased? I mean, filing complaints with the Attorney General and the BBB are no brainers, but do we really have to get an attorney?