A follow up to my initial one star review. I had...

A follow up to my initial one star review. I had originally come in to buy a new car on December 18th and up until the final aspect of the transaction, I was very happy with the dealership and the salesman. Unfortunately, my salesman handed me off before the transaction was complete because he had an appointment arrive early, but assured me that the gentleman he was handing me off to would go through a top to bottom explanation of how the the car worked. When the gentleman FINALLY came to where I was sitting, he asked if I had my second key and I told him I didn t even have my FIRST key, so he went to go look for it. At this point the final transaction was taking WAAAAY too long (including a fire drill where we had to leave the building) and by the time I left, I didn t get the demonstration of my car OR the second key. I had a feeling he just wanted me gone and there wasn t going to be a follow through on the second key, but I still waited for the dealership to contact me, but as I suspected would happen, I heard nothing back.

On January 7th, I used the website to contact the General Manager to get my second key and again heard nothing back. Today I sent an email to everyone listed as management to see if someone (ANYONE) would remedy my situation, but instead of using the website, I cut and pasted the email addresses to make sure they went through since using the website left no record of my correspondence.

The General Manager immediately contacted and said he hadn t received the initial website correspondence and was very apologetic and would remedy the situation. Sometimes, balls can be dropped, but it s how the situation is remedied that ultimately defines the experience. Apparently they couldn t find the second key, BUT they immediately sent someone out to my house (Beaverton to NE Portland) and programmed a new one! THAT S how to run a business!

I m very impressed with how this was ultimately handled! And I really do LOVE my car!