Martin S

Review of ARRIGO DODGE CHRYSLER JEEP

So far I had a good experiences with the dealershi...

So far I had a good experiences with the dealership but at this moment it is pretty frustrating. Our Dodge Dart made a weird noise when starting and was losing cooling fluid. Car is still under warranty. We brought the car in last Monday. Service advisor promised me to call me back - never happened. I always had to call to find out what was going on and usually ended in a voice mail. They returned my phone call once telling me the car needed a new cylinder head and it should be done by Wednesday or Thursday. I called every day since then and I either got the voicemail or the name of a different service advisor. After complaining to the Operator (Maria), who was always super friendly and helpful, I heard back from Shawn, who was also very nice but could not tell me, what's going on. The file only said the car is losing cooling fluid. Looks like nobody worked on the car for all those days. I understand that things sometimes take longer than expected but I would at least expect an update. Let's see what happens next week.