Awesome hotel and a shoppers paradise with numerou...

Awesome hotel and a shoppers paradise with numerous shopping arcades located in the same building. For the past year have stayed atleast thrice at Sheraton @ D'cube .The staff are helpful and caring. Only one visit marred the experience when one of the managers was not helpful in resolving an issue due to insect in the room allotted despite being a Platinum Preferred Guest. Hope feedback is taken positively for betterment and better customer service